Online Video Question and Answer

What is Difference Between Online Streaming and Downloading?
When you purchase an online video or video series from us, you will be able to view the videos via online streaming and you can download the videos to your computer.

When a video is streamed, you are viewing it over the Internet.

Downloading is when you take a file and you copy it to your computer and can save it there. You no longer need to be connected to the Internet to view the downloaded file.

How Do I Download a Video?
To use the download feature, you will log in to your account and go the video series that you have purchased. When you click on the video, you will go to the bottom right corner of the video frame.   Click on the icon with the arrow and then click  on the “download”  button and choose “Save File”, the video will begin to download.

How Long Will it Take to Download the Video Series?
The downloadable videos are Stand Definition and the file sizes range from 100 to 200 MB. Each video will take approximately 2-6 minutes to download depending on the speed of your Internet and the capacity of your computer.

Can I Download All the Videos in the Series at Once?
No, each video needs to be downloaded individually.

I’ve Downloaded a Video, Where Do I Find the File?
Check you Downloads folder first. If you do not find the file there, you will need to determine what the default download location is on your computer to locate the file.

Will the Video Quality be Different for the Downloaded Videos vs the Online Videos?
Yes, the downloadable videos are Standard Definition files, while the videos streamed online are High Definition.

Why Are My Videos Out of Order?
On some iPads and iPhones, the videos may not always display in the correct order. The videos in the series have been labeled with their corresponding numbers so you will still be able to view them in order.

Can I Watch These Videos on My TV?
You can watch these videos on a TV that is connected to the Internet. If your TV is not already connected to the Internet, you may be able to run a cable from a laptop computer to display the video on your TV. Check with your local computer store or Best Buy on what cable you would need based on your computer and your television.

Having Trouble Viewing an Online Video?

1. Check Your Internet Speed
The most common cause of video’s “freezing or stopping,” or difficulty with playback is that the viewer’s Internet connection is not fast enough for online video. While Wistia takes many steps to optimize the playback experience for each viewer, there are some minimum requirements for a smooth playback experience:”The minimum viable connection speed to stream Wistia video reliably is about 768 kilobits per second (equal to .768 megabits per second). We recommend a connection speed of at least 5 megabits per second for an optimal experience with HD capability.”  You can test your Internet speed here: http://www.speedtest.net/.If you’re internet speed is not up-to-par, contact your Internet provider.2. Clear Your Cache
Try clearing your browser’s cache and restarting your web browser.

  • Chrome Preferences –> Show advanced settings… –> Browsing data
  • SafariPreferences –> Privacy —> Remove All Browsing Data
  • FirefoxHistory –> Clear recent history
  • Internet ExplorerTools –> Internet Options –> Browsing History

3. Reset Your Internet Connection
Try resetting your router, turn it off for about 15 seconds and turn it back on.

4. Try a Different Browser
Sometimes different browsers can cause problems. If you’re using Firefox and your video doesn’t play, try Chrome or Internet Explorer.

5. Update Flash
The requirement for viewing Flash content is Flash Player 9 or greater, and a browser that supports Flash. To check which version of Flash you are running, head to their download page. To ensure the best playback, we typically recommend remaining up to date with your Flash version whenever possible.

Which Browsers are Supported?
Online videos will work on all of the major browsers including Firefox, Safari, Chrome and versions of Internet Explorer (as far back as IE8). The browser needs to support Adobe Flash and/or HTML5 (in the form of MP4 video with and h.264). The requirement for viewing Flash content is Flash Player 9 or greater, and a browser that supports Flash. To check which version of Flash you are running, go to the flash download page. To ensure the best playback, we suggest keeping your Flash up to date.

What Internet Connection Speed do I need?
The minimum viable connection speed to stream video reliably is about 768 kilobits per second (equal to .768 megabits per second). We recommend a connection speed of at least 5 megabits per second for an optimal experience with HD capability. You can find out what your Internet speed is by going to this page: http://www.speedtest.net/.

Can I Use Any Computer?
Online videos are accessible by most laptops and computers except in the rare case where a computer is very old. Due to the enormous variety of systems available we are unable to provide a list, but some general minimum requirements include:

Computer Hardware:

  • Intel Core 2 Duo Processor (or equivalent)

Computer Operating System:

  • Windows 7 or newer
  • Mac OS 10.7 or newer

Which Mobile Devices Can I Use?
Online videos should display well on most mobile devices. The most consistently supported devices are Apple and Android devices running version 2.2 or later. The only unsupported device is the Blackberry.